Privacy policy

Last updated: April 2026

VellaSleep ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use and protect your data when you visit vellasleep.com or make a purchase from us.

Information We Collect We collect information you provide directly to us including:

  • Name, email address, phone number and delivery address when you place an order
  • Payment information (processed securely - we never store card details)
  • Communications you send us via email or WhatsApp

We also automatically collect:

  • Browser type, IP address and device information
  • Pages visited and time spent on our website
  • Referring website or advertisement that brought you to our store

How We Use Your Information We use your information to:

  • Process and fulfill your orders
  • Send order confirmation and delivery updates
  • Provide customer support
  • Send you relevant offers and updates (only if you opted in)
  • Improve our website and product offerings
  • Comply with legal obligations

Cookies and Tracking We use cookies and similar tracking technologies including Meta Pixel and Google Analytics to:

  • Remember your preferences and cart contents
  • Understand how visitors use our website
  • Show you relevant advertisements on other platforms
  • Measure the effectiveness of our marketing

You can control cookie settings through your browser preferences. You may also opt out of interest-based advertising by visiting your device's ad settings.

Meta Pixel We use Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising, understand user behavior on our website and show relevant ads to users on Facebook and Instagram. The Meta Pixel collects data such as pages visited, products viewed and purchases made. This data is processed in accordance with Meta's Data Policy. You can opt out of Meta's data collection at facebook.com/privacy/explanation.

Data Sharing We do not sell your personal information to third parties. We share your data only with:

  • Shipping partners to fulfill your orders (Shiprocket, DTDC, Delhivery)
  • Payment processors to complete transactions (Razorpay, Shopify Payments)
  • Marketing platforms as described above (Meta, Google) — only aggregated or anonymized data for advertising purposes
  • Legal authorities if required by law

Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order information is retained for 7 years for accounting purposes.

Your Rights You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

Data Security We use industry-standard security measures including SSL encryption to protect your information. However no method of transmission over the internet is 100% secure.

Children's Privacy Our products and website are not directed at children under 18. We do not knowingly collect information from children.

Changes to This Policy We may update this policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

Contact Us For any privacy-related questions or to exercise your rights: Email: support@vellasleep.com Address: Balaj Generosia,Pune, India